Privacy Policy
Your data protection and privacy rights matter to us
Last Updated: January 15, 2025 | Effective Date: January 15, 2025
1 Introduction and Contact Information
NetCoreFluxOn operates as a manual software testing and validation service provider based in Thailand. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
This privacy policy explains our practices in plain language because we believe you deserve to understand exactly how your information is handled. We operate under Thailand's Personal Data Protection Act (PDPA) and international privacy standards.
Privacy Contact Information
2 Information We Collect
We collect information directly from you when you interact with our services, and some information automatically through our website. Here's what we gather and why:
| Information Type | What We Collect | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, company name | Service delivery, communication, project coordination |
| Project Data | Software specifications, testing requirements, project files | Providing testing and validation services |
| Website Analytics | IP address, browser type, pages visited, session duration | Website improvement, security monitoring |
| Communication Records | Email correspondence, support tickets, meeting notes | Service delivery, quality assurance, support |
We never collect sensitive personal data like financial information, health records, or government ID numbers unless specifically required for a particular project and with your explicit consent.
3 How We Use Your Information
Your information helps us deliver quality testing services and maintain professional relationships. We use your data for specific, legitimate business purposes:
- Delivering manual software testing and validation services as agreed in our contracts
- Communicating project updates, findings, and recommendations
- Managing project timelines, deliverables, and quality standards
- Providing technical support and answering your questions
- Improving our testing methodologies and service quality
- Maintaining business records for operational and legal compliance
- Protecting our systems and your data from security threats
We don't use your information for automated decision-making or profiling. Every interaction and decision involving your data involves human review and consideration.
4 Information Sharing and Disclosure
We're selective about sharing your information and only do so when necessary for service delivery or legal compliance. Here's when and why we might share your data:
Service Providers: We occasionally work with trusted subcontractors for specialized testing tasks. These partners sign confidentiality agreements and only receive information necessary for their specific role in your project.
Legal Requirements: We may disclose information if required by Thai law, court orders, or government regulations. We'll notify you when legally possible before any disclosure.
Business Protection: We may share information to protect our rights, property, or safety, or that of our clients or the public, particularly in cases of fraud or security threats.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within our professional network and is used solely for business purposes related to your project.
5 Your Privacy Rights
Under Thailand's PDPA and international privacy principles, you have several rights regarding your personal information. We've designed straightforward processes to help you exercise these rights:
Access Your Data
Request a copy of the personal information we hold about you, including how we obtained it and how we use it.
Correction Rights
Update or correct any inaccurate or incomplete personal information in our records at any time.
Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Erasure Rights
Request deletion of your personal information, subject to our legitimate business needs and legal obligations.
Processing Restrictions
Limit how we process your information in certain circumstances while maintaining essential business operations.
Withdraw Consent
Withdraw consent for data processing activities that are based on your consent rather than other legal grounds.
To exercise any of these rights, contact us at support@netcorefluxon.com with your request. We'll respond within 30 days and may need to verify your identity to protect your information.
6 Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical, administrative, and physical safeguards:
- Encrypted data transmission using industry-standard SSL/TLS protocols
- Secure cloud storage with access controls and regular security audits
- Multi-factor authentication for all team member accounts
- Regular software updates and security patch management
- Employee training on data protection and confidentiality requirements
- Incident response procedures for potential security breaches
- Regular backup and recovery testing to prevent data loss
While we implement strong security measures, no system is completely immune to risks. We continuously monitor and improve our security practices and will notify you promptly if any security incident affects your information.
7 Data Retention and Deletion
We keep your information only as long as necessary for business purposes and legal compliance. Our retention periods vary based on the type of information and our relationship with you:
- Active Project Data: Retained throughout project duration plus 2 years for quality assurance and potential follow-up work
- Contract Information: Kept for 7 years after contract completion for legal and business compliance
- Communication Records: Maintained for 3 years for business continuity and relationship management
- Website Analytics: Aggregated data retained for 2 years; individual session data deleted after 6 months
- Marketing Communications: Stored until you unsubscribe or request deletion
When retention periods expire, we securely delete or anonymize your information using industry-standard methods. You can request earlier deletion of your data, subject to our legitimate business needs and legal obligations.
8 International Data Transfers
As a Thailand-based company, we primarily store and process your data within Thailand and other Southeast Asian countries with adequate data protection standards. When we do transfer information internationally, we ensure appropriate safeguards:
- Data processing agreements with international service providers
- Adequacy decisions or appropriate safeguards for data transfers outside Thailand
- Encryption and security measures during data transmission
- Regular monitoring of international partners' data protection practices
We'll inform you if your specific project requires data processing outside Thailand and obtain your consent when legally required.
9 Cookies and Website Technology
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. We use both essential cookies for basic functionality and optional analytics cookies to improve our services.
Essential cookies enable core website features like contact forms and security measures. Analytics cookies help us understand which content is most useful and how to improve our website experience.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality, but analytics cookies can be disabled without impacting your ability to use our services.
10 Children's Privacy
Our services are designed for businesses and professionals. We don't knowingly collect personal information from individuals under 18 years of age. If we discover we've inadvertently collected information from a minor, we'll delete it promptly.
Parents or guardians who believe we've collected information from a child should contact us immediately at support@netcorefluxon.com.
11 Policy Updates and Changes
We review and update this privacy policy regularly to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices at least 30 days before implementation.
Minor updates that don't affect your rights or our core privacy practices may be implemented without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, please contact us to discuss your concerns or discontinue using our services.
12 Questions and Complaints
We're committed to addressing your privacy concerns promptly and transparently. If you have questions about this policy, our data practices, or want to exercise your privacy rights, please contact us:
Privacy Inquiries
If you're not satisfied with our response to your privacy concerns, you have the right to file a complaint with Thailand's Personal Data Protection Committee or other relevant supervisory authorities in your jurisdiction.